Payment Policy

Effective Date: January 10, 2025

At Cootopix, we aim to provide a seamless and secure payment process for all customers. This Payment Policy outlines the accepted payment methods, payment security measures, and related terms to ensure a smooth transaction experience.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: PayPal, Apple Pay, and Google Pay.
  • Gift Cards or Promo Codes: Issued exclusively by Cootopix.

2. Payment Authorization

  • Payments are authorized at the time of purchase. Orders will not be processed until payment is successfully received.
  • Customers are responsible for providing accurate billing information to avoid delays or cancellations.

3. Currency

  • All transactions are processed in USD (United States Dollar).
  • Any currency conversion fees are the responsibility of the customer.

4. Security Measures

  • Cootopix employs industry-standard encryption and security measures to protect your payment information.
  • Payment details are not stored on our servers and are handled securely by trusted third-party payment providers.

5. Taxes and Additional Charges

  • Sales tax is applied where required by law and will be calculated during checkout.
  • Shipping fees, if applicable, are added to the total order amount at checkout.

6. Payment Issues

If your payment fails or is declined:

  • Check with your bank or payment provider to ensure sufficient funds and correct account details.
  • Contact our customer service team at [email protected] or +1 (576) 257-46382 for assistance.

7. Refunds

  • Refunds are processed to the original payment method within 5–7 business days of approval.
  • For details on refund eligibility, please refer to our Return Policy.

8. Fraud Prevention

  • Cootopix reserves the right to cancel orders flagged as suspicious or fraudulent.
  • Customers may be required to provide additional verification for high-value orders.

9. Modifications to Payment Policy

We reserve the right to update this Payment Policy at any time. Changes will take effect on the effective date listed above.

10. Contact Information

For questions or concerns about payments, contact us at:

  • Email: [email protected]
  • Phone: +1 (576) 257-46382
  • Address: 900 Dumaine St, Metairie, LA 70005, USA