Shipping Policy

Effective Date: January 10, 2025

At Cootopix, we are dedicated to delivering your favorite beverages in a timely and efficient manner. This Shipping Policy outlines our shipping process, rates, and delivery timelines to ensure a smooth experience for our customers.

1. Order Processing

  • Orders are processed within 1–2 business days of payment confirmation, excluding weekends and holidays.
  • You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Methods and Rates

We offer multiple shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Next-Day Shipping: Available for orders placed before 12:00 PM CST.

Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping is available for orders over $50 within the continental United States.

3. Delivery Locations

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii. Additional charges may apply for remote locations.
  • International Shipping: Currently, we do not offer international shipping.

4. Delivery Timeline

  • Estimated delivery times depend on the shipping method selected and the destination.
  • While we strive to meet delivery deadlines, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

5. Package Tracking

Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the progress of your delivery on the carrier’s website.

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged:

  • Contact us immediately at [email protected] or call +1 (576) 257-46382.
  • Provide your order number and photos of the damaged package (if applicable).
  • We will investigate the issue and provide a replacement or refund, as appropriate.

7. Incorrect Address or Failed Delivery

  • Ensure the shipping address provided is accurate. Cootopix is not responsible for delays or additional fees due to incorrect addresses.
  • If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Questions or Concerns

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

  • Email: [email protected]
  • Phone: +1 (576) 257-46382
  • Address: 900 Dumaine St, Metairie, LA 70005, USA