Return Policy

Effective Date: January 10, 2025

At Cootopix, customer satisfaction is our top priority. We strive to ensure you are delighted with your purchase. If you are not completely satisfied, this Return Policy outlines your options for returning products and receiving a refund or exchange.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 14 days of receiving your order.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been opened, used, or tampered with.
  • Items purchased on clearance or marked as “Final Sale.”
  • Perishable goods that have been delivered in good condition.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] or call +1 (576) 257-46382 to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging and include the RA number, proof of purchase, and a brief explanation for the return.
  3. Ship the package to the address provided by our customer service team.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • For defective or incorrect products, we will provide a prepaid shipping label.

5. Refunds

  • Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
  • Shipping fees from the original order are non-refundable, except for returns due to our error or defective products.

6. Exchanges

  • If you wish to exchange an item, follow the return process and indicate your preference for an exchange.
  • Exchanges are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide photos of the issue and your proof of purchase to [email protected]. We will promptly resolve the issue by offering a replacement, exchange, or full refund.