Sales Policy
Effective Date: January 10, 2025
1. Overview
This Sales Policy outlines the terms and conditions governing the purchase of products from Cootopix. By placing an order, you agree to the terms set forth in this policy.
2. Order Placement
- Orders can be placed online through our website, via phone at +1 (576) 257-46382, or by email at [email protected].
- Customers must provide accurate contact and delivery information to ensure order fulfillment.
3. Pricing and Payment
- All prices are listed in USD and are subject to applicable taxes and fees.
- Payment methods include major credit cards, debit cards, and online payment platforms as indicated on the checkout page.
4. Shipping and Delivery
- Orders are processed within 1–2 business days after payment confirmation.
- Delivery timelines vary depending on location and shipping method selected.
- Free shipping is available for orders over $50 within the continental United States.
5. Return and Refund Policy
- Returns are accepted within 14 days of delivery for unopened and undamaged products.
- Refunds are processed within 5–7 business days upon receipt of returned items.
- Shipping fees for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.
6. Product Quality Assurance
- We stand by the quality of our beverages. If you receive a damaged or defective product, please contact us immediately at [email protected] with proof of purchase and photos of the issue.
7. Promotions and Discounts
- Promotions and discounts cannot be combined unless explicitly stated.
- Coupons must be applied at checkout and are valid only for the specified period.
8. Customer Support
- For assistance with orders, shipping, or general inquiries, contact our support team at [email protected] or +1 (576) 257-46382.